My Trade is not being processed

Justin Ling Updated by Justin Ling

Trades in your order page that are "Pending" have not yet been processed by our system. There are 2 reasons this can occur.

1. The Market is Closed: Investments trade on different markets, each market is open according to specific timeframe and time zones.

United States + Canada [NYSE / NASDAQ / TSX]: 9:30am - 4:00pm EST (Mon - Fri)

United Kingdom [LSE]: 8am - 4:30pm BST (Mon-Fri)

Holidays: Markets are closed on statutory holidays for respective countries.

2. Can't find a bid-ask spread: Our data provider is unable to find a bid-ask spread at the time your trade is being processed.

Note: make sure to check your bid-ask spread when placing your trades.

3. Not enough cash / proper currency: If you don't have enough cash at the time of the trade it will be aborted. Remember to exchange the right currency when placing trades. Eg. you need to use Canadian dollar to purchas Canadian securities.

4. EquitySim Bug: Sometimes there are errors with our system that prevent your trade from being processed. Often this error does not persist for more than 2 hours. But you can send us a support ticket for our team to look at it.

How to report a Bug:

Please use the Lighthouse icon -> Contact, to submit a report, or email us at: info@equitysim.com

Please include: Date trade was placed, The ticker symbol, the number of shares

See example:

Additional note: EquitySim is a simulation platform that tries to mimic the real world the best we can. However, it is very difficult to do so. Please be patient with us, and remember that this platform is a tool for your learning first and foremost.

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