Fixing Account Errors

My Trade is not being processed

Trades in your order page that are "Pending" have not yet been processed by our system. There are 2 reasons this can occur. 1. The Market is Closed: Investments trade on different markets, each marke…

Justin Ling
Updated 1 month ago by Justin Ling

An investment in my portfolio is showing up as $0

This is often caused by a bug in our system. Please use the Lighthouse icon -> Contact, to submit a report. Reporting Instructions: Please use the Lighthouse icon -> Contact, to submit a report, or e…

Justin Ling
Updated 3 months ago by Justin Ling

Stock splits, mergers + acquisitions

Sometimes our system does not catch when changes occur due to a stock split, merger or acquisition. This can cause a big discrepancy between what our system shows and the real world. If you notice th…

Justin Ling
Updated 3 months ago by Justin Ling

I can't find a specific investment

EquitySim partners with Refinitiv for our data. They are one of the world's largest distributors of financial market data. While we try to purchase data for the most up-to-date and relevant companies…

Justin Ling
Updated 3 months ago by Justin Ling

I can't sign-up

Did you check your email for our verification? Don't forget to check spam folders.. Is your browser compatible with EquitySim? EquitySim is only supported on: Chrome, Firefox, and Microsoft Edge. Ple…

Justin Ling
Updated 3 months ago by Justin Ling

My credit card is being declined

Occasionally we have seen that some users have trouble processing their credit card payment. We've seen there be a few reasons for this: Credit Card company is blocking because of jurisdiction. Credi…

Justin Ling
Updated 3 months ago by Justin Ling

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